We are OPEN for Business
COVID-19 Preparedness: Our commitment to Client and Employee Safety
Dear valued clients and friends of Ross Marine,
Boatyards and Marinas are part of Homeland Security's critical infrastructure and considered "essential" business. Therefore, we will continue to serve the marine community but with some new policies in place.
Ross Marine is responding to the rapidly changing environment caused by the continued spreading of coronavirus (COVID-19). At Ross Marine, we feel well prepared to maintain all of our services, and we acknowledge there may be needed adjustments along the way as we, along with you, navigate through these unprecedented times. We highly value your business, and we appreciate your patience with us during these disrupted times.
Highlights of Ross Marine's COVID-19 Policies and Procedures affecting Customer, Sub-Contractor and Guest interactions.
1. Social Distancing- We have decided to stop all access for people other than our employees and select sub-contractors onto the yard and in offices. Customers will not be allowed on the yard, the only exceptions will be to drop a vessel off at our docks, or to pick up a vessel from our docks.
2. Communication with Ross Marine- We ask that all correspondence be either by phone or email. We will do our best to respond in a timely manner.
3. All work orders, invoices and other communications will be sent via email. If you request, we can mail hard copies to your address.
4. Possible delays: Our crew and sub-contractors have been impacted by school closures and we are operating Some days without our full workforce. Additionally, we are allowing 1 person inside a boat, then there will be a 24hr waiting period before any other employees, subcontractors, or customers will be allowed. This may make some interior work take a little longer than usual.
Our company is devoted to the health and safety of our people, clients, and boating communities we serve. With safety as our primary concern, Ross Marine is taking all necessary precautions with each decision oriented around our people and our clients.
Very Truly Yours,
Paul Speights, Jr
Ross Marine, LLC
We are the Southeast's premiere yacht repair facility located on the Intracoastal Waterway just south of beautiful Charleston, South Carolina. Our commitment to excellence is known throughout the yachting community.
Our mission is to provide our customers with superior, friendly service without cutting corners. We want our customers to have "peace of mind". We understand that your boat is an investment. Our aim is to help you protect your investment by providing quality service second to none. This approach to service dates back to 1956, when we started business in Charleston. For 50 years (including 36 years under a Master Ship Repair contract with the US Navy) this philosophy has generated a repeat business so strong that our customers have become our friends. We're proud of our time-honored reputation for quality and "Southern Hospitality". With the benefit of shipyard service in place, Ross Marine is ready to perform all phases of yacht repair – inside & out!